Wave Contact Information

Call 1-866-WAVE-123 (1-866-928-3123) and we’ll be glad to help you.

Billing & Sales Phone Hours:

Monday to Friday: 7:30am to 8:00pm
Saturday: 8:00am to 7:00pm
Sunday: 9:00am to 2:00pm

Mailing Address:

WaveBroadband
P.O. Box 34808
Seattle,WA 98124-1808

Payment Options:

Pay by Phone?
You can contact us at 1-866-WAVE-123 and speak to a Customer Service Representative to pay over the phone.

Pay Online
You can view your account and make payments by CLICKING HERE. You will need to register your account and select a PIN the first time you access your account online.

Pay by Check
Separate the payment slip portion of your bill and mail it, along with your payment check, in the envelope provided with your bill. Make your check payable to “Wave Broadband” and write your account number on your check.

Send payment to:

Wave Broadband
P.O. Box 35164
Seattle, WA 98124-5164

Automatic Payment Program
You can set up your account to automatically debit your credit card or checking account each month. Contact us at 1-866-WAVE-123 to complete the one-time setup.

Online Banking or Bill Pay
You can also pay your Wave bill through your financial institution’s or another third party’s bill payment program. Enter “Wave Broadband” as the payee and enter the payment address and account number as they appear on your bill.

Paperless Billing
Save paper and save time by getting your billing statement delivered electronically each month. Call1-866-928-3123 to sign up today.

Pay in Person
In addition to the methods mentioned above, you may stop by one of our designated payment locations to pay your bill in person. Check for the location nearest you on the following pages.

Payment Locations:

 

WASHINGTON

Arlington/Lakewood
Payments Only
24-hour Drop Box for Payments
(Payment posting may take up to one week)
Lakewood Grocery
1507 172nd Street NE
Arlington, WA 98223

Belfair
Full Service Retail Store
Monday – Saturday: 9:00 a.m. to 6:00 p.m.
24-hour Drop Box for Payments
(Closed 1:00 to 2:00 p.m. Thursdays, Fridays, and Saturdays)
24171 NE State Highway 3
Belfair, WA 98528

Burlington
Payments Only
24-hour Drop Box for Payments
(Payment posting may take up to one week)
1781 Old Hwy 99 N Rd
Burlington, WA 98233

Chelan
Payments Only
Monday – Saturday: 10:00 a.m. to 6:00 p.m.
Riverwalk Books
116 E Woodin Ave
Chelan, WA 98816

Clear Lake
Payments Only
Monday – Sunday: 7:00 a.m. to 8:00 p.m.
(Payment posting may take up to one week)
12689 State Route 9
Clear Lake, WA 98235

Duvall
Full Service Retail Store
Monday – Friday: 9:00 a.m. to 6:00 p.m.
24-hour Drop Box for Payments
(Closed 1:00 to 2:00 p.m. on Mondays)
14524 Main St. NE, Suite 115
Duvall, WA 98019

La Conner
Full Service Retail Store
Monday – Friday: 9:00 a.m. to 6:00 p.m.
24-hour Drop Box for Payments
(Closed 1:00 to 2:00 p.m. daily)
115 South Maple Avenue
La Conner, WA 98257

Mt. Vernon
Payments Only
Monday – Thursday: 6:00 a.m. to 9:00 p.m.
Friday: 6:00 a.m. to 10:00 p.m.
Saturday- Sunday: 7:00 a.m. to 8:00 p.m.
(Payment posting may take up to one week)
16818 Lake View Blvd
Mt. Vernon, WA 98816

Port Angeles
Full Service Retail Store
Monday – Friday: 9:00 a.m. to 6:00 p.m.
24-hour Drop Box for Payments
725 E. First Street
Port Angeles, WA 98274

Port Hadlock
Full Service Retail Store
Monday – Friday: 9:00 a.m. to 6:00 p.m.
24-hour Drop Box for Payments
10712 Rhody Drive, Suite 101
Port Hadlock, WA 98339

Port Orchard
Full Service Retail Store
Monday – Saturday: 9:00 a.m. to 6:00 p.m.
24-hour Drop Box for Payments
4519 SE Mile Hill Drive
Port Orchard, WA 98366

Seattle
Full Service Retail Store
Monday – Saturday: 9:00 a.m. to 6:00 p.m.
502 Rainier Ave S, Suite 101
Seattle, WA 98144

Sedro-Woolley
Payments Only
Monday – Thursday: 6:00 a.m. to 8:00 p.m.
Friday: 6:00 a.m. to 8:30 p.m.
Saturday: 7:00 a.m. to 8:30 p.m.
Sunday: 8:00 a.m. to 8:00 p.m.
(Payment posting may take up to one week)
3094 Glenhaven Drive
Sedro-Woolley, WA 98284

Sequim
Full Service Retail Store
Monday – Saturday: 9:00 a.m. to 6:00 p.m.
(Closed 1:00 to 2:00 p.m. Mondays and Saturdays)
1400 W Washington St., Suite 108
Sequim, WA 98382

Sequim
Payments Only
24-hour Drop Box for Payments
(Payment posting may take up to one week)
152 West Cedar St.
Sequim, WA 98382

Silverdale
Full Service Retail Store
Monday – Saturday: 9:00 a.m. to 6:00 p.m.
24-hour Drop Box for Payments
(Closed 1:00 to 2:00 p.m. Saturdays)
9853 Silverdale Way NW
Suite #102
Silverdale, WA 98383

Stanwood
Full Service Retail Store
Monday – Saturday: 9:00 a.m. to 6:00 p.m.
24-hour Drop Box for Payments
(Closed 1:00 to 2:00 p.m. Saturdays)
9300 271st NW
Suite B-1
Stanwood, WA 98292

 

OREGON

Canby
Full Service Retail Store
Monday – Friday: 9:00 a.m. to 6:00 p.m.
24-hour Drop Box for Payments
(Closed 1:00 to 2:00 p.m. daily)
353 NW 2nd Ave.
Canby, OR 97013

Depoe Bay
Full Service Retail Store
Tuesday – Saturday: 9:00 a.m. to 6:00 p.m.
(Closed 1:00 to 2:00 p.m. daily)
646 SE Highway 101
Depoe Bay, OR 97341

Sandy
Full Service Retail Store
Monday – Friday: 9:00 a.m. to 6:00 p.m.
(Closed 1:00 to 2:00 p.m. daily)
36653 Highway 26
Sandy, OR 97055

Sheridan
Full Service Retail Store
Monday – Friday: 9:00 a.m. to 6:00 p.m.
(Closed 1:00 to 2:00 p.m. daily)
24-hour Drop Box for Payments
430 S. Bridge Street
Sheridan, OR 97378

Silverton
Payments Only
Monday – Friday: 9:00 a.m. to 9:00 p.m.
Saturday: 9:00 a.m. to 7:00 p.m.
Sunday: 9:00 a.m. to 6:00 p.m.
406 McClaine Street
Silverton, OR 97381

Stayton
Full Service Retail Store
Monday – Friday: 9:00 a.m. to 6:00 p.m.
(Closed 1:00 to 2:00 p.m. daily)
24-hour Drop Box for Payments
281 N. 3rd Ave.
Stayton, OR 97341

Woodburn
Full Service Retail Store
Monday – Saturday: 9:00 a.m. to 6:00 p.m.
24-hour Drop Box for Payments
(Closed 1:00 to 2:00 p.m. on Saturdays)
669 Glatt Circle
Woodburn, OR 97071

 

CALIFORNIA

Auburn
Full Service Retail Store
Monday – Saturday: 9:00 a.m. to 6:00 p.m.
24-hour Drop Box for Payments
1015 Lincoln Way
Auburn, CA 95603

Concord
Full Service Retail Store
Monday – Friday: 9:00 a.m. to 6:00 p.m.
215 Mason Circle
Concord, CA 94520

Concord
Full Service Retail Store
Monday – Saturday: 10:00 a.m. to 7:00 p.m.
785 Oak Grove Road, Ste H
Concord, CA 94518

Daly City
Full Service Retail Store
Monday – Saturday: 10:00 a.m. to 7:00 p.m.
336 Westlake Center
Daly City, CA 94015

Dixon

Payments Only
Monday – Friday: 9:30 a.m. to 6:30 p.m.
Saturday: 9:30 a.m. to 5:30 p.m.
925 N. Adams Street
Dixon, CA 95620

Garberville
Full Service Retail Store
Monday – Friday: 8:00 a.m. to 5:00 p.m.
(Closed from 1:00 to 2:00 p.m. daily)
24-hour Drop Box for Payments
615 Bear Creek Road
Garberville, CA 95542

Lincoln
Full Service Retail Store
Monday – Saturday: 9:00 a.m. to 6:00 p.m.
24-hour Drop Box for Payments
900 Sterling Parkway Suite #40
Lincoln, CA 95648

Rocklin
Full Service Retail Store
Monday – Friday: 9:00 a.m. to 6:00 p.m.
24-hour Drop Box for Payments
4120 Citrus Ave
Rocklin, CA 95677

San Mateo
Full Service Retail Store
Monday – Saturday: 9:00 a.m. to 6:00 p.m.
2841 S. El Camino Real
San Mateo, CA 94403

West Sacramento
Full Service Retail Store
Monday – Friday: 9:00 a.m. to 6:00 p.m.
1031 Triangle Court
West Sacramento, CA 95605

Woodland
Full Service Retail Store
Monday – Saturday: 9:00 a.m. to 6:00 p.m.
1861 E Gibson Road
Gibson Plaza (Belair Market)
Suite C
Woodland, CA 95776

 

The official Wave Broadband local franchise authority names and addresses are below.

Please do not mail payments to your local franchise authority.

WASHINGTON

City of Bellevue
450 – 110th Ave. NE,
Bellevue, WA 98009

City of Bremerton
239 4th St.
Bremerton, WA 98377
FCC Community Unit: WA 0229

City of Chelan
135 E Johnson,
Chelan, WA 98816

Chelan County
350 Orondo Avenue,
Wenatchee, WA 98801

County of Clallam Courthouse
223 E. 4th St.
Port Angeles, WA 98362
FCC Community Unit: WA 0177; WA 0257

Town of Concrete
PO Box 39,
Concrete WA 98237

Island County – Engineer
PO Box 5000,
Coupeville, WA 98239
FCC Community Unit: WA 0274

Naval Station Bremerton
PSNS – BLDG 943-3
120 S. Dewey St.
Bremerton, WA 98314

City of Duvall
15535 Main Street NE
Duvall, WA 98019

City of Entiat
14070 Kinzel St.,
Entiat, WA 98822

Town of Hamilton
584 Maple St.,
Hamilton, WA 98255

Island County
1 NE 7th Street
Coupeville, WA 98239

City of Issaquah Island County
121 NE Camano Dr.
Camano Island, WA 98282

City of Issaquah
PO Box 1307, City Hall South, 135 E Sunset Way,
Issaquah, WA 98027

Jefferson County
621 Sheridan Street
Port Townsend, WA 98368

King County
401 Fifth Avenue, Suite 600
Seattle, WA 98104

Kitsap County Telecommunication
Dept. 614 Division St,
Port Orchard, WA 98366 F
CC Community Unit: WA 0249; WA 0311; WA 0313; WA 0321; WA 0491; WA 0492

Kittitas County
205 W 5th Ave,
Ellensburg, WA 98926-2887

Town of La Conner
PO Box 400
La Conner, WA 98257
FCC Community Unit: WA 0324

Lewis County
351 NW North Street
Chehalis, WA 98532

Town of Lyman
351 NW North Street
Chehalis, WA 98532

Mason County
411 N. 5th St.
Helton, WA 98584
FCC Community Unit: WA 0332; WA 0335

Town of Morton
250 Main Avenue,
Morton, WA 98356

City of Napavine
407 Birch Ave. SW
Napavine, WA 98565

City of Port Angeles
City Clerk
P.O. Box 1150
Port Angeles, WA 98362
FCC Community Unit: WA 0134

Whatcom County
311 Grand Ave
Bellingham, WA 98225 F
CC Community Unit: WA 0540; WA 0474
CALIFORNIA

City of West Sacramento
Administrative Dept.
PO Box 966
West Sacramento, CA 95691

City of Winters
318 First St.
Winters, CA 95691

City of Woodland
City Hall 300 First St.
Woodland, CA 95695

City of Dixon
600 E. A St.
Dixon, CA 95620-3619

Summerset at Rio Vist
Braddock & Logam Group 4155 Blackhawk Plaza
Danville, CA 94506

City of Rio Vista
PO Box 745
Rio Vista, CA 94571

Humboldt County
825 5th Street Room 111
Eureka, CA 95501

City of Lincoln
640 5th Street
Lincoln, CA 95648

Placer County
2986 Richardson Dr.
Auburn, CA 95603

Lakeside Village Mobile Home Park
Park Mgr. 410 Danielle Way
Folsom, CA 95630

Town of Loomis
6140 Horseshoe Bar Road, Suite K
Loomis, CA 95650

City of Colfax
33 South Main Street Colfax, CA 95713

Pinebrook Village
214 Prospect St.
Folsom, CA 95630
OREGON

City of Mill City
252 SW Cedar Street
Mill City, OR 97360

Clackamas County
2051 Kaen Street
Oregon City, OR 97045

City of Depoe Bay
PO Box 8, 570 SE Shell Avenue
Depoe Bay, OR 97341

City of Sandy
39250 Pioneer Boulevard
Sandy, OR 97055

City of Mount Angel
5 N. Garfield St.
Mt. Angel, OR 97362

City of Silverton
306 S. Water Street
Silverton, OR 97381

City of Aumsville
595 Main Street
Aumsville, OR 97325

City of Aurora
21420 Main Street
Aurora, OR 97002

City of Barlow
106 N. Main Street
Barlow, OR 97013

City of Canby
182 N. Holly Street
Canby, OR 97013

City of Donald
10790 Main Street NE
Donald, OR 97020

City of Gates
101 Sorbin Avenue
Gates, OR 97346

City of Gervais
524 Fourth Street
Gervais, OR 97026

City of Hubbard
3720 Second Street
Hubbard, OR 97032

City of Lyons
449 5th Street
Lyons, OR 97358

City of Molalla
117 S. Molalla Avenue
Molalla, OR 97038

City of Newport
169 SW Coast Hwy
Newport, Oregon 97365

City of Siletz
215 W. Buford Avenue
Siletz, Oregon 97380

City of Sheridan
120 SW Mill Street
Sheridan, OR 97378

City of Stayton
362 North 3rd Avenue
Stayton, OR 97383

City of Sublimity
245 NW Johnson Street
Sublimity, OR 97385

City of Turner
7250 Third Street
Turner, OR 97392

Clackamas County
2051 Kaen Road
Oregon City, OR 97045

Marion County
555 Court Street NE
Salem, OR 97301